Riders Shipping Policy

We really like you, so delivery of your order is important to us.

For your convenience, we will deliver via Australia Post eParcel and are free to any address within AUSTRALIA ONLY.

Delivery of your new product is done with great care at Riders.

For your convenience, we’ll deliver via AusPost eParcel anywhere within Australia.

Please note we cannot ship goods to an address outside of AUSTRALIA.  

Riders will make best efforts to deliver products within 5-10 working days to the address specified by you during the purchase process. This process may be slightly delayed for deliveries being sent to Western Australia, Northern Territory and Queensland, so please allow an additional 1-2 days. 

Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. Just to keep you in the loop, we'll notify you when your product is dispatched and will provide you with all the details you need to track your order.

Don't worry if you're not home when the product/s are delivered. Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your new product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.

We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.


Afterpay

Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund 

By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.

Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:

  • where it is left at the delivery address in any location as requested pursuant to this Service
  • where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
  • where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

CHRISTMAS SHIPPING

Last Order Date

Destination Region

Friday, 14 December 2018

Wollongong

 

Sydney

Thursday, 13 December 2018

NSW Regional

 

Brisbane

 

Canberra

 

Gold Coast

 

Melbourne

Wednesday, 12 December 2018

SA Metro

 

VIC Regional

 

QLD Central Coast

 

Sunshine Coast

 

Toowoomba

 

Townsville Metro

Tuesday, 11 December 2018

TAS Metro

 

Perth

 

SA Regional

Monday, 10 December 2018

North Queensland

 

Darwin

 

WA Regional (excluding Pilbara & Kimberly)

Thursday, 6 December 2018

Pilbara

Wednesday, 5 December 2018

Alice Springs

 

Kimberly

Friday, 30 November 2018

QLD Regional

Thursday, 29 November 2018

NT Regional

Friday, 23 November 2018

TAS Regional


CONTACT US

Got questions about your delivery? Hit us up by either emailing online@ridersbylee.com.au or dial 1800 RIDERS ONLINE (1800 743 665) for a chat x