Riders FAQs

 

SHOPPING

NEED HELP? NOT SURE OF YOUR FIT?

Our Fit Guide's got you covered when it comes to discovering the syle that suits you best. But the easiest way to find out how Riders by Lee jeans really fit, is to try them on because every fabric and fit combination will fit slightly differently, giving you a whole lotta options for your unique shape!

HOW DO I KNOW WHAT SIZE I AM?

Our aim? To give you the best fitting jeans possible! We never want to send something that doesn't fit properly so we have size guides available on most of our products to help you find the perfect fit. We've also created a helpful guide which shows you how to measure yourself so that you order the correct size. Check out our size guide HERE


SHIPPING

DO YOU SHIP OUTSIDE OF AUSTRALIA?

Unfortunately we only ship within Australia. For our New Zealand friends, simply email online@ridersbylee.com.au and we'll do our best to hunt down a retailer in your hood!

CAN I ADD, CHANGE OR DELETE AN ITEM IN MY ORDER AFTER IT'S COMPLETED?

So here’s the deal. Once your order is placed, it is too late. If you would like to change your order after it has been received, we offer free returns, within the terms of our Returns Policy so don’t sweat it! 

HOW LONG WILL MY ORDER TAKE?

We're happy to offer free shipping and your brand spanking new order will be delivered within 5 to 10 working days from order placement. For WA, far North QLD, NT and remote country areas please allow an extra 2-3 days for delivery. Please keep in mind that during peak times and sale periods, please allow an extra 2 days for your delivery. 

WHY IS MY ADDRESS COMING UP AS UNVALID? 

Uh-oh! The reason your address is coming up as invalid is because it may not be registered with Aus Post. Don’t stress this can be fixed. Contact Aus Post on 137 678 to register your address and allow 30 minutes for this to register on our checkout.Before continuing to check out, please clear your cache and history in your browser and check-out should work.


RETURNS

I PURCHASED FAULTY PRODUCT/S FROM A 3RD PARTY. CAN YOU PLEASE REFUND ME?

We're always here to help, but you must first return your faulty item to the original store of purchase. If they are unwilling to assist you please let us know at online@ridersbylee.com.au

CAN I RETURN SALE ITEMS FOR A REFUND?

Want to return a sale item for a refund? No problem! Generosity has always been one of our strong points. Use the return form for quick and speedy returns.

HOW LONG DO I HAVE TO RETURN ANY ITEMS I DO NOT WANT/LIKE?

Change of mind? We'll gladly accept unworn, unwashed or defective merchandise purchased on Riders By Lee for return. We're pleased to offer returns for a refund within 60 days of recieving your original order, just don't forget to include proof of purchase from our online store in your return package! Contact our super nice customer service team through the return form to organise a return.

IF I PURCHASE A FAULTY ITEAM WHO DO I CONTACT?

Quality is something that we aim to deliver in our denim innovation and we definitely never intend to produce denim that is anything below the normal standards. In the unlikely event that you believe you have received a faulty item please let us know! Contact us and one of our friendly team will do what they can to assist. If your purchase is from a 3rd party, you must first return your faulty item to the original store you purchased your items from. If they are unwilling to assist you please get in contact and let us know.


ANYTHING ELSE?

RIDERS BY LEE AND LEE JEANS? WHAT’S THE DIFFERENCE?!

Confused? Don’t be! The Lee brand actually set the foundation for what Riders by Lee is today. Our history goes way back when to 1949 when Lee introduced Lady Lee Riders for women. Today Riders by Lee has evolved into it’s own brand with a range of on-trend fits and washes for guys and girls. We emulate the sexy, understated cool edginess of Lee whilst owning our own identify, leaving you feeling confident, looking great and having fun!

Wanna shop Lee? Head to their website to check them out www.leejeans.com.au 

HOW SHOULD I CARE FOR MY RIDERS?

Caring is sharing, so here is a little info on how to care for your Riders By Lee jeans. First up, check your care instructions label because the experts know best! This will ensure correct washing procedures are followed which will prolong the life of your jeans. For indigos and dark washes, we don’t recommend you wear your brand new whites or brights with the garments before their first wash as there may still be some colour residue in the new product. We also recommend you wash them separately or with similar colours too!

WHAT’S THE BEST THING I CAN DO WITH MY RIDERS JEANS?

A little tip, from us to you….
The most important thing to do with your Riders jeans is to wear them, love them and live in them! The more you wear your Riders the more they will conform to your personal fit so soon enough they will feel like you very own custom pair of jeans!